Orders & Deliver
How long will my order take to arrive?
From the point of order, we estimate your order will arrive within:
Switzerland – within 2 business days
Europe – within 10 business days
Rest of the world – within 30 business days, depending on destination
Delivery times are estimates and may vary depending on destination and local customs processing.
Where do you ship?
We ship to selected destinations worldwide. Available destinations are shown at checkout.
How can I track my order?
Tracking information will be sent by email once your order has been dispatched, where available.
Can I amend or cancel my order?
Please contact us as soon as possible. Once an order has been prepared or dispatched, changes are no longer possible.
Returns
Can I return my order?
Returns are not available at this time. If something is not as expected with your order, please contacthello@thematchaclub.com and we will review it individually.
What if my order arrives damaged or incorrect?
Please contact hello@thematchaclub.com with your order number and details of the issue.
Matcha
What matcha does The Matcha Club serve?
We serve Gyokuen 8, produced exclusively for The Matcha Club in Uji, Kyoto by a historic Japanese tea producer. Made from the first spring leaves and JAS-certified organic, it is defined by a balanced sweetness, depth and a clean, lasting finish.
What does Gyokuen 8 taste like?
Fresh-cut grass, soft florality and stone fruit, with a buttery finish.
What does first harvest mean?
First harvest refers to the first picking of the year, taking place in spring. The young leaves are selected for their natural sweetness, umami and delicate character.
How should I store my matcha?
Refrigerated, always. Keep it tightly sealed and protected from heat, light and moisture.
Gift Cards
Can I purchase a gift card?
Yes. Digital gift cards are available through our online shop and are delivered by email. Physical gift cards are available for purchase in our stores.
Where can I use my gift card?
Digital gift cards can be used exclusively online. Physical gift cards can be used exclusively in our stores.
Stores
Where can I find The Matcha Club?
Our current locations, addresses and opening hours are listed under Stores.
Do you take reservations?
No. Our stores operate on a walk-in basis.
Events & Partnerships
Do you offer wholesale or B2B?
No. We do not offer wholesale or B2B. Our products are available exclusively through The Matcha Club.
Do you offer catering or brand collaborations?
We undertake a limited number of selected events and collaborations. Each project is considered individually.
How can I submit an event or collaboration request?
Please complete our enquiry form or contact hello@thematchaclub.com with the proposed date, location and relevant project details.
Careers
How can I apply to The Matcha Club?
Applications can be sent to office@thematchaclub.com with your CV and a short introduction.
Client Services
I have another question. How can I contact you?
Please contact hello@thematchaclub.com and our team will assist you.