CONTACT US

All orders ship with Swiss Post. Tracking is provided by email.

Switzerland

Dispatched same or next day
Delivery in approximately 2 business days
Shipping cost CHF 2.00

Europe

Dispatched within 4–5 business days
Delivery time depends on the destination country
Shipping cost CHF 6.00

Rest of the World

Dispatched within 4–5 business days
Delivery time depends on the destination country
Shipping cost depends on the product

Information on Taxes

Any duties, taxes, or additional charges applied after ordering are the customer’s responsibility. The Matcha Club is not liable for these and they cannot be used as grounds for cancellation.

Order Processing

Our warehouse is closed on Swiss public holidays; orders placed on these days are processed the following business day.

Please note that once an order has been placed, the shipping address cannot be changed. Any costs or losses resulting from an incorrect or incomplete address are the responsibility of the customer.

We do not accept returns. For any issues, please contact us at through the contact form.

We will get back to you within 48 hours.

PRIVACY POLICY

GENERAL TERMS AND CONDITIONS

IMPRINT

REFUND POLICY